FAQ / Reviews
Most of the pricing says “Starting At”?
Yes, the reason we have this is because depending on quantity needs and delivery options we give a starting price. Due to the nature of our collection many items are special order and direct communication is required for such orders.
How do I place an order ?
You are able to place everything you desire in you shopping cart by clicking ‘Add Product’.
When I checkout it doesn’t give me a total ?
That is true, clients that proceed to checkout will receive a confirmation that their order/request has been sent and a quote with delivery charges will be sent via email. It is once the client see’s product pricing along with a breakdown a client can securely make payment through their registered account on The Panday Group.
How do I track my order?
You will receive an e-mail updates as each item(s) of your order is shipped.
We will provide a tracking number provided to us by FedEx and have you know the process of your order.
An item was on the website and now it has disappeared. What happened?
We occasionally remove products depending upon seasonality and inventory availability. This does not mean we won’t be able to provide the item, simply fill out our ‘Concierge Service’ form and a representative will contact you to discuss the availability of the desired item.
What are my payment options?
Visa, Mastercard, Debit
Do you ship to the United States & Worldwide ?
Yes, we ship packages to anywhere in the world. Our only requirement is that all orders placed will only be shipped to the billing address provided during the checkout process.
Will I receive my whole order at the same time?
To be able to offer a wide selection of merchandise and ensure fast delivery, we do fill orders out of multiple locations. Your order will be shipped a soon as possible, but you may receive multiple deliveries for one order. No additional charges apply and you can track each parcel when checking your order status.
How long will my order take ?
Due to the high end product lines we offer we work to deliver your item as soon as possible. If products are in stock and a special order is not required we try to have the product within 6-10 business days. Special orders like THG, Vola, Fantini & Safretti can take upto 6-8 weeks.
Many cases when a renovation is undertaken we ask to be provided an estimate project start-up date for items to be utilized. This gives us time to tell our clients if there may be any issues to immediate delivery.
What is the ‘Concierge Service’ ?
It is a luxury service that allows clients to make a wish-list of items that are from our catalogue section that pertain to our clients’ needs. Due to the extensive product lines, we allow our clients to download catalogues and fill out the contact form to give a description of their interior design needs. In addition the ‘Concierge Service’ provides a lifestyle of services that range from private aviation rental to real estate listings.
I don’t see a product or brand I want online ?
We don’t display all products offered through our services online, we do however allow our clients to use the catalogues in our ‘Catalogues’ section to create their order.
Brands that we do not carry is not a problem. If we are able to source the appropriate specified brand we will contact our clients within a timely fashion to assure them that they will be able able to purchase their desired items through Panday Group Construction Ltd.’s online store.
Am I able to buy everything that I’d find in a store, online?
We offer a wide selection of the merchandise that you’ll find in a store, and that convenience is growing every day, but the advantage is that everything you see in stores is typically available online as well. Use our ‘Concierge Service’ form for this luxury service.
Can I order by phone?
If you are having difficulties placing an order online we may be able to assist you via telephone.
If you have further questions please feel free to contact us as we would be glad to assist you in your upcoming project.